Read Wolventown’s terms and conditions covering digital product use, licensing, purchasing, and site policies to ensure a clear and transparent experience.

Terms and Conditions

1. Introduction

These Terms & Conditions govern your use of the Wolventown website and your purchase of any products offered through our store. By accessing our site or completing a purchase, you agree to these terms. If you do not agree, you should not use our website.

Wolventown currently sells digital products only, with plans to introduce physical products in the future. These terms apply to both categories where relevant.

 

2. Definitions

  • “We”, “us”, “our” refer to Wolventown.

  • “You”, “your” refer to the customer or website user.

  • “Digital products” include downloadable files, artwork, templates, guides, and other electronically delivered content.

  • “Physical products” refer to tangible goods that may be offered in the future.

 

3. Eligibility

To make a purchase, you must:

  • Be at least 18 years old, or have permission from a legal guardian

  • Provide accurate and complete information

  • Use a valid payment method that you are authorised to use

 

4. Digital Products (Current Offering)

4.1 Delivery

Digital products are delivered electronically immediately after purchase. You will receive download links via email or through your account dashboard.

4.2 Usage Rights

Purchasing a digital product grants you a non‑exclusive, non‑transferable licence for personal use. You may not:

  • Resell, redistribute, or share the files

  • Claim the content as your own

  • Use the content in a way that violates copyright or licensing terms

4.3 Technical Requirements

You are responsible for ensuring that your device and software can open and use the digital files.

 

5. Physical Products (Future Offering)

5.1 Availability

Physical products may be introduced in the future. When available, product descriptions, pricing, and shipping details will be clearly displayed on the product page.

5.2 Condition of Goods

Items must be returned unused and in their original packaging to qualify for a refund.

 

6. Pricing and Payment

All prices are listed in the currency shown on the website. We reserve the right to update pricing at any time. Payments are processed securely through approved third‑party payment providers. We do not store your full payment card details.

 

7. Refunds and Returns

7.1 Digital Products

Digital products are non‑refundable once downloaded or accessed. Refunds may only be considered if:

  • The file is corrupted or cannot be opened

  • The product does not match the description

  • A duplicate order was placed accidentally

7.2 Physical Products (Future)

When physical products become available:

  • Returns will be accepted within 14 days of delivery

  • Items must be unused and in original packaging

  • Return shipping costs are the responsibility of the customer

  • Shipping fees are non‑refundable

  • Damaged or incorrect items will be replaced or refunded at no cost to you

 

8. Shipping (Future Offering)

For physical products:

  • Shipping costs will be displayed at checkout

  • Delivery times may vary by location

  • Customers are responsible for providing accurate shipping information

  • Any customs or import fees are the responsibility of the customer

 

9. Intellectual Property

All content on the Wolventown website—including images, text, branding, digital files, and product designs—is protected by copyright and may not be copied, reproduced, or redistributed without permission.

 

10. Website Use

You agree not to:

  • Use the site for unlawful purposes

  • Attempt to gain unauthorised access to the website or servers

  • Interfere with the site’s functionality or security

  • Use automated tools to scrape or extract data

We reserve the right to suspend or terminate access for violations.

 

11. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how data is collected, used, and protected under POPIA and international standards.

 

12. Limitation of Liability

To the fullest extent permitted by law, Wolventown is not liable for:

  • Losses resulting from misuse of digital products

  • Technical issues on your device preventing file access

  • Delays or failures caused by third‑party services

  • Indirect, incidental, or consequential damages

Our total liability will not exceed the amount paid for the product in question.

 

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page. Continued use of the website constitutes acceptance of the updated terms.

 

14. Contact Information

For questions about these Terms & Conditions, please contact: admin@wolventown.com