See how Wolventown collects, stores, and protects your information. Our privacy policy explains data use, cookies, security practices, and your rights as a visitor.

1. Introduction

This Privacy Policy explains how Wolventown (“we”, “our”, “us”) collects, uses, stores, and protects your personal information. We comply with the Protection of Personal Information Act (POPIA) of South Africa and follow internationally recognised privacy standards.

By using our website or purchasing our products, you agree to the practices described in this policy.

 

2. Information We Collect

2.1 Information You Provide

We collect personal information when you:

  • Create an account

  • Place an order

  • Download digital products

  • Contact customer support

  • Subscribe to newsletters or updates

This may include:

  • Name and surname

  • Email address

  • Billing information

  • Shipping address (for future physical products)

  • Order history

  • Support messages or enquiries

2.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Cookies and tracking data

  • Analytics data (e.g., Google Analytics)

This information helps us improve site performance, security, and user experience.

 

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and delivering digital product orders

  • Fulfilling physical product orders

  • Providing customer support

  • Sending order confirmations and updates

  • Improving website functionality and performance

  • Preventing fraud and ensuring security

  • Complying with legal obligations

We do not sell your personal information to third parties.

 

4. Sharing Your Information

We may share your information with trusted service providers who assist with:

  • Payment processing

  • Website hosting

  • Email delivery

  • Analytics and performance tracking

  • Shipping and logistics 

These providers only receive the information necessary to perform their services and are required to protect your data.

We may also disclose information if required by law or to protect our rights.

 

5. Digital Products and Data Handling

Digital products are delivered electronically. Your email address and order details are used solely to:

  • Deliver your files

  • Provide access to your downloads

  • Assist with support requests

No physical address is required for digital purchases.

 

6. Physical Products

When physical products become available, we will collect shipping information such as:

  • Delivery address

  • Contact number

  • Courier preferences

This information will be used only for order fulfilment and logistics.

 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functions

  • Remember your preferences

  • Improve performance and analytics

  • Support secure checkout processes

You may disable cookies in your browser settings, but some features may not function correctly.

 

8. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Loss

  • Unauthorised access

  • Misuse

  • Disclosure

Your data is stored securely on reputable hosting infrastructure and encrypted where appropriate.

 

9. Your Rights

Under POPIA and other privacy laws, you have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion of your data (where legally permitted)

  • Withdraw consent for marketing communications

  • Ask how your data is being used

To exercise these rights, contact us at [email protected].

 

10. Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling orders

  • Providing support

  • Meeting legal and accounting requirements

Digital product purchase records may be retained for tax and audit purposes.

 

11. International Users

If you access our site from outside South Africa, your information may be processed in South Africa or other jurisdictions with appropriate data protection safeguards.

 

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

 

13. Contact Information

For privacy‑related questions or requests, contact us at: [email protected]